The property is professionally cleaned disinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏. This property advises that enhanced cleaning and guest safety measures are currently in place. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Special requests can't be guaranteed and may incur additional charges. Special requests are subject to availability at the time of check-in. Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guardsīe prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.Ĭharges for extra guests may apply and vary according to property policy.Ī cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. This property accepts credit cards cash is not accepted Special requests are subject to availability upon check-in and may incur additional charges special requests cannot be guaranteed Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges This property's poor actions and treatment of its customers damage the Hilton brand.Extra-person charges may apply and vary depending on property policy I did not break a lamp at this hotel, and I am frustrated by the false allegations and intentional lack of communication. How can a customer be accused and charged without communication with the customer or a receipt for the charges billed? How can a customer be avoided when they seek answers to questions about the property they allegedly have damaged? It screams unprofessionalism, poor customer service, and, most importantly, FRAUDULENT ACTIVITY. After holding on to the line, the phone eventually disconnects. I've called the hotel several times, and each time I wait on an extended hold to speak to a manager or supervisor. I opened a Hilton Guest Assistance case, and the hotel still needs to contact me. I denied damaging the lamp, and the front desk representative ANN/ANNA was sure I was at fault. I checked out of the room on the day of checkout at 10 am the front desk representative stated at 5 pm on the day of checkout, housekeeping observed a broken lamp. Also, I asked why I have yet to receive a receipt for the additional charges or images supporting their claims. I questioned why no one from Hilton/Home 2 had reached out. I left the room in normal condition and was surprised by the claims. I am a single traveler and Diamond member who frequently travels for work. I contacted the hotel for more information about the costs, and the front desk representative stated that I had damaged a lamp. Notably, I paid for the stay in total, and two days after hotel checkout, the hotel billed for 209 dollars and a further 14 dollars charge. I needed to contact the hotel for more information because the folio did not reflect the extra charges applied. After randomly reviewing my credit card statement, I found two additional hotel charges. The hotel made two erroneous charges to my credit card. ***BEWARE OF THIS HOTEL*** FRAUDULENT CHARGES*** Please monitor your credit card statement after your stay at this hotel.
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